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Uber, Lyft, and the Deaf Community

Did you know that the month of September is National Deaf Awareness Month? Uber and Lyft have many thousands employees who are Deaf or hard-of-hearing and they are very aware of the significance of September. They are working with the National Association of the Deaf (NAD) in developing their apps that will better serve their customers. Both companies added similar new features.

Lyft announced they incorporated a new feature in their app that texts riders to let them know their driver is deaf or hard-of-hearing. In the text message, there will be a link. Tap on the link and you will see instructions on how to sign hello, thank you and more. It also includes a new function that makes the phone screen and flashlight blink to notify a Deaf driver of new ride requests.

Uber announced they added a new feature that sends the rider a “card” notifying them that their Uber driver is Deaf or hard-of-hearing. When you tap on the card, it provides the riders different words and phrases they can choose to learn in ASL similar to Lyft.

Do you think those upgrades bring the Deaf community closer to the mainstream? Share your experiences as a driver or as a rider!


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